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Voice AI#04 Voice Conversation
Real Estate Voice Inquiry Agent
"Answer every property call instantly — in your customer's language"
100%
Call Pickup Rate
2:30
Avg Handle Time
+220%
After-Hours Capture
The Problem
Most property inquiries come as phone calls outside business hours. 60% go unanswered. Each missed call is a lead handed to your competitor.
Workflow
How the system runs
- 01Caller dialed reception number
- 02Voice agent answers in 1 ring
- 03Detects language and adapts
- 04Captures property requirements
- 05Schedules callback or site visit
- 06Drops WhatsApp summary to lead
- 07Logs full transcript in CRM
Customer Interaction
Voice Conversation
+91 ••• ••• 4280 Live
NeovraAI Voice Agent
Voice AI
00:0001:32
Live Transcript
- AI00:01Namaste, Skyline Builders. Are you looking for residential or commercial property?
- C00:06Residential, 2 BHK in Wakad.
- AI00:10Great. Budget and possession preference?
- C00:15Around 80 lakhs, ready possession.
- AI00:22I found two matching units. I can WhatsApp details and book a Saturday visit.
Dashboard & Reporting
Property Voice Inquiry Console
Property Voice Inquiry Console
Inbound call demand
Live
Calls Answered
7,386
+44%
Pickup Rate
99.2%
+38%
Avg Duration
2m 36s
healthy
Site Visits Booked
914
+29%
After-Hours Capture
2.2x
+120%
Qualified Pipeline
₹7.4 Cr
+31%
Inbound call demand
Answer reliability
99.2%
calls picked up
Hindi calls
48%
largest
After-hours inquiries
31%
captured
Visit intent detected
914
+29%
Operational Improvement
Before vs After
Before
- Reception misses calls during lunch and after 7 PM
- Caller language preference not captured
- No structured property qualification
- Call notes never reach CRM
After
- Voice agent answers in one ring
- Language adapts Hindi / English / Marathi
- Budget, area, BHK and timeline captured
- Transcript, score and next action pushed to CRM
Business Impact
Measured outcomes
100%
Call Answer Rate
+220%
After-Hours Lead Capture
Hindi/English/Marathi
Language Coverage
2 min 30 sec
Avg Handle Time
Technology Stack
Enterprise architecture
4-week build · production-grade infrastructure
Voice Layer
- Vapi / Retell AI
- Twilio Voice
- Deepgram STT
- ElevenLabs TTS
AI Layer
- OpenAI GPT-4o
CRM Layer
- Zoho CRM
Suitable Industries
Real Estate Developers Property Portals Healthcare Clinics Education Admissions Hospitality Insurance
Implementation Brief
Real Estate Voice Inquiry Agent rollout plan
Architecture, integration layers, operating rhythm and KPI governance for a 4-week production rollout.
System Walkthrough
7-step workflow · 6 KPI dashboard · voice interaction model
Project Note
"Most builders pay receptionists to answer calls 9-to-6. We replaced that with a voice agent that works 24x7 in three languages."
Project Concept & Design
Anurag Dube
Developed Under
NeovraAI