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Voice AI#09 Voice Conversation
AI Voice Receptionist
"A 24x7 receptionist that never misses a call"
100%
Calls Answered
<2 rings
Avg Pickup
-85%
Cost vs Human
The Problem
Front-desk receptionists handle calls during business hours only. After 6 PM, every call goes to voicemail — and 80% of voicemails never get returned.
Workflow
How the system runs
- 01Inbound call routed to AI receptionist
- 02Greeted in caller's language
- 03Intent identified
- 04Routed to right department or callback booked
- 05Voicemail transcribed and emailed
Customer Interaction
Voice Conversation
+91 ••• ••• 4280 Live
NeovraAI Voice Agent
Voice AI
00:0001:32
Live Transcript
- AI00:01Good evening, this is Neovra Reception. Sales, support, billing or callback?
- C00:05Sales team, tomorrow morning.
- AI00:08I can book a 10 AM callback and capture your requirement now.
- C00:13Yes, 3 BHK inquiry.
- AI00:18Booked. The sales specialist receives this call summary before calling you.
Dashboard & Reporting
AI Reception Desk
AI Reception Desk
Calls answered by hour
Live
Calls Answered
14,206
100%
Avg Pickup
1.4 rings
−82%
Callbacks Booked
2,186
+37%
Departments Routed
9
+3
After-Hours Captured
3.4x
+240%
Frontdesk Cost
−85%
saved
Calls answered by hour
Reception reliability
100%
call answer rate
Sales route
47%
top
Support route
28%
auto
Callback SLA
10 min
met
Operational Improvement
Before vs After
Before
- Calls go unanswered after office hours
- Reception manually transfers without context
- Voicemails rarely returned
- No analytics on call intent
After
- 24/7 receptionist answers in one ring
- Intent-based routing with callback booking
- Every call summarised and assigned
- Dashboard shows department demand and missed-risk windows
Business Impact
Measured outcomes
100%
Calls Answered
Under 2 rings
Avg Pickup Time
+340%
After-Hours Calls Captured
85%
Receptionist Cost Savings
Technology Stack
Enterprise architecture
4-week build · production-grade infrastructure
Voice Layer
- Vapi / Retell AI
- Twilio Voice
- Deepgram STT
- ElevenLabs TTS
AI Layer
- OpenAI GPT-4o
CRM Layer
- Zoho CRM
Suitable Industries
Real Estate Healthcare Hospitality Education Legal Firms Local Services Clinics
Implementation Brief
AI Voice Receptionist rollout plan
Architecture, integration layers, operating rhythm and KPI governance for a 4-week production rollout.
System Walkthrough
5-step workflow · 6 KPI dashboard · voice interaction model
Project Note
"Your receptionist shouldn't sleep. Mine doesn't."
Project Concept & Design
Anurag Dube
Developed Under
NeovraAI