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Voice AI#13 Voice Conversation
Multi-Language Voice Sales Agent
"Sell in Hindi, English, Marathi, Tamil — fluently"
8
Languages
+34%
Conversion Lift
72
Customer NPS
The Problem
India is multilingual but most sales teams operate in English-only. You lose every customer who'd rather speak in their language.
Workflow
How the system runs
- 01Caller language auto-detected
- 02Agent responds in same language
- 03Sales script localised dynamically
- 04Switches mid-call if customer changes
- 05Transcript translated for English-only CRM
Customer Interaction
Voice Conversation
+91 ••• ••• 4280 Live
NeovraAI Voice Agent
Voice AI
00:0001:32
Live Transcript
- AI00:01Hello! Welcome to Skyline. May I help you in Hindi, English, or Marathi?
- C00:05हिंदी में बात करते हैं।
- AI00:08बढ़िया! आप किस इलाके और बजट में फ्लैट देख रहे हैं?
- C00:12वाकड में, 80 लाख तक।
- AI00:18मेरे पास 3 अच्छे options हैं — क्या मैं details WhatsApp करूँ और शनिवार site visit book कर दूँ?
- C00:25हाँ, please।
- AI00:28Done! Site visit Saturday 11 AM confirmed. ✅
Dashboard & Reporting
Multilingual Voice Dashboard
Multilingual Voice Dashboard
Language-wise conversions
Live
Calls Handled
9,842
+28%
Qualified Leads
3,646
+34%
Appointments Booked
1,218
+41%
Languages Active
8
+2
Conversion Rate
37.0%
+9.2%
Pipeline Generated
₹6.4 Cr
+33%
Language-wise conversions
Regional conversion
37.0%
voice booking rate
Hindi conversations
44%
top
Marathi calls
21%
+18%
Mid-call switches
312
handled
Operational Improvement
Before vs After
Before
- English-only sales team
- Lost tier-2/3 buyers
- Inconsistent regional experience
- No multilingual call coverage after 7 PM
After
- 8-language live voice agent
- +65% engagement from regional markets
- Consistent script in every language
- 24/7 coverage with seamless mid-call language switch
Business Impact
Measured outcomes
8
Supported Languages
+34%
Conversion Lift
72
Customer NPS
+5x
Tier-2/3 Reach
Technology Stack
Enterprise architecture
4-week build · production-grade infrastructure
AI Layer
- OpenAI GPT-4o
- Claude 3.5
- Language Detector
Voice Layer
- Twilio Voice
- Deepgram STT (multilingual)
- ElevenLabs TTS
Localisation Layer
- Google Translation API
- Regional Script Engine
Automation Layer
- n8n
- Live-Transfer Router
CRM Layer
- HubSpot
- Zoho CRM
- WhatsApp Business API
Analytics Layer
- Power BI
- Language-wise Performance Reports
Suitable Industries
Real Estate Healthcare Education Banking & Finance Insurance Travel & Hospitality E-commerce
Implementation Brief
Multi-Language Voice Sales Agent rollout plan
Architecture, integration layers, operating rhythm and KPI governance for a 4-week production rollout.
System Walkthrough
5-step workflow · 6 KPI dashboard · voice interaction model
Project Note
"Half of India doesn't want to negotiate a flat in English. We made sure they don't have to."
Project Concept & Design
Anurag Dube
Developed Under
NeovraAI